Service Delivery Policy

1. Digital delivery only

Everything we sell is a digital service. There is no physical shipment, and no shipping fees or customs charges ever apply. Deliverables are transferred electronically to systems and accounts you control.

2. How an engagement runs

• Brief — you submit a project request and we confirm receipt with a reference number.
• Scoping — a senior engineer reviews the brief and issues a quotation with deliverables, milestones and timeline within 2 business days.
• Kickoff — on acceptance and payment of the deposit invoice, we schedule kickoff within 5 business days.
• Build — work proceeds in milestones with a weekly written progress update and a demo environment where applicable.
• Handover — each milestone is delivered for review, and the final milestone includes full transfer of code, assets and access.

3. What handover includes

• Source code in a repository you own, with full commit history.
• Deployment to your cloud account, or to infrastructure transferred into your name.
• Administrator credentials, environment configuration and third-party account access.
• Technical documentation and a walkthrough session with your team.

4. Typical timelines

• Discovery and consultancy: 1–2 weeks.
• Web or full stack application: 6–12 weeks depending on scope.
• Mobile or cross-platform application: 8–16 weeks, excluding app store review.
• AI or data engineering engagement: 8–16 weeks depending on data readiness.
• Hourly support: scheduled within 5 business days of request.

5. Acceptance and review

Each milestone carries a 7-day review window. Tell us in writing during that window if something does not meet the agreed specification and we correct it before the milestone is invoiced as complete. If we receive no feedback within the window, the milestone is treated as accepted so the schedule can move forward.

6. Delays

If a delay arises on our side we tell you as soon as we know, with a revised date and no additional cost to you. Where a delay is caused by pending client approvals, content, data or access, timelines shift by the equivalent period and we confirm the new schedule in writing.

7. After delivery

• 30 days of defect correction at no cost from the date of final delivery.
• Optional dedicated engineering retainers or hourly support for ongoing work.
• Critical production issues acknowledged within one business day during support periods.

8. Questions about a delivery

Email support@yiwsama-technologies.com or call +233 55 712 1498 during Monday – Friday, 08:00 – 17:00 GMT. Quote your engagement reference number so we can respond quickly.