Terms of Service

1. About us

YiwSAMA Technologies is an enterprise technology company registered in Ghana under the Companies Act 2019 (Act 992), with offices at Madina UN Road, Near Astroturf, Madina, Accra, Ghana. These Terms of Service govern all services we provide to clients ("you") and form a binding agreement between us once you accept a quotation, sign a statement of work, or make a payment.

2. Services we provide

We deliver custom software engineering and advisory services on a project or retainer basis. We do not sell physical goods and we do not operate consumer subscriptions.

• Technology discovery, audits and consultancy
• Web and full stack application development
• Mobile and cross-platform application development
• AI, machine learning and data engineering
• Dedicated engineering capacity and ongoing support

3. Quotations and scope

Every engagement begins with a written brief and a quotation that states the deliverables, milestones, timeline and total fee. Work outside the agreed scope is treated as a change request and quoted separately before it begins. Prices published on our website are starting rates; the quotation you accept is the price that applies.

4. Fees, invoicing and payment

• All prices and invoices are quoted and settled in US Dollars (USD).
• Project engagements are typically invoiced 50% on kickoff and the balance against agreed milestones or on delivery.
• Retainers are invoiced monthly in advance; hourly work is invoiced in arrears with an itemised timesheet.
• Invoices are payable within 14 days of issue unless the quotation states otherwise.
• Overdue invoices may attract a late fee of 2% per month and we may suspend work until the account is settled.
• Payments are processed by regulated third-party payment providers; we never store your full card details.

5. Your responsibilities

• Provide timely access to the people, systems, content and credentials the work depends on.
• Review and respond to deliverables within the acceptance window stated in the quotation.
• Ensure you hold the rights to any material, data or intellectual property you supply to us.
• Use the delivered software lawfully and in line with applicable regulation.

6. Intellectual property

On full payment of all invoices for an engagement, ownership of the custom source code and deliverables created specifically for you transfers to you. We retain ownership of our pre-existing tools, libraries, frameworks and know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables. Third-party and open-source components remain subject to their own licences. Our flagship products (AgriLink Food, BisaTheDoctor, AfriVector, AfriFabric, AfricaQore) remain our property.

7. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the services. This obligation survives the end of the engagement. We are happy to sign your own non-disclosure agreement where required.

8. Warranties and defect correction

We warrant that services are performed with reasonable skill and care by qualified engineers. We correct defects reported within 30 days of delivery of a milestone at no additional cost, where the defect is a failure to meet the agreed specification. This warranty does not cover changes made by third parties, new feature requests, or failures caused by client-supplied systems or data.

9. Limitation of liability

To the maximum extent permitted by Ghanaian law, neither party is liable for indirect, incidental or consequential loss, including loss of profit, revenue or data. Our total aggregate liability arising from an engagement is limited to the total fees you paid us for that engagement in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Suspension and termination

Either party may terminate an engagement on 14 days written notice. On termination you pay for all work performed and expenses committed up to the termination date, and we hand over completed deliverables. Cancellations and refunds are governed by our Refund & Cancellation Policy.

11. Data protection

We process personal data in accordance with our Privacy Policy and Ghana's Data Protection Act 2012 (Act 843). Where we process personal data on your behalf we do so only on your documented instructions.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction. Before commencing proceedings, both parties agree to attempt in good faith to resolve any dispute through discussion for at least 30 days.

13. Changes to these terms

We may update these terms from time to time. The version in force when you accept a quotation governs that engagement. The current version is always published on this page with its effective date.