Refund & Cancellation Policy

1. Scope

This policy applies to every service purchased from us — discovery and consultancy, project development, dedicated engineering and hourly support. We do not sell physical goods and we do not operate consumer subscriptions, so no auto-renewing charges apply.

2. Before work begins

If you cancel an engagement before kickoff — that is, before any discovery session, design or engineering work has started — you receive a 100% refund of any deposit paid, with no deduction.

3. After work begins

• Milestones that have been completed and accepted are non-refundable, because the deliverables are handed over to you.
• The milestone in progress is settled pro-rata, based on hours logged and work delivered up to the cancellation date.
• Milestones not yet started are refunded in full.
• You keep all work product paid for up to the cancellation date, including source code and documentation.

4. Cancelling an engagement

Either party may cancel an active engagement with 14 days written notice by email. During the notice period we complete or safely close out work in progress and hand over deliverables, credentials and repositories.

5. Dedicated engineering and hourly work

• Monthly retainers are billed in advance; cancel at least 14 days before the next billing date and no further invoice is raised.
• An unused, unstarted retainer month cancelled before it begins is refunded in full.
• Hourly work is billed in arrears against a timesheet, so there is nothing to refund — you only ever pay for hours already worked.

6. If a deliverable does not meet specification

Tell us within the 30-day warranty window and we will correct the defect at no extra cost. If we are unable to bring the deliverable to the agreed specification within a reasonable period, we refund the fee attributable to that deliverable.

7. What is not refundable

• Work already completed, delivered and accepted.
• Third-party costs already committed on your behalf, such as licences, domains, app store fees or cloud usage.
• Delays or cancellation caused by unavailability of client-side approvals, content, data or access, after we have given written notice.
• Requests made more than 60 days after the relevant invoice date.

8. How to request a refund

• Email support@yiwsama-technologies.com with your invoice number, engagement reference and the reason for the request.
• We acknowledge every request within 2 business days and give a written decision within 5 business days.
• Approved refunds are processed to the original payment method within 10 business days.
• Refunds are issued in USD; any currency conversion or bank charges applied by your provider are outside our control.

9. Disputes

If you disagree with a refund decision, ask for it to be escalated to company leadership by replying to the decision email. We aim to resolve disputes commercially within 30 days before either party pursues the remedies in our Terms of Service.